Tuesday, July 22, 2008

Chiasso Rules

A while ago I ordered a modern looking mailbox from Chiasso.



It arrived, and promptly sat on a shelf in order for it to age properly. And by age, I mean that I procrastinated about putting it up, but let's not talk about that... This past week I went to mount it and realized that it you had to use the keys in order to open the front of box to drill the mounting holes. Much searching later, no keys were to be found. I emailed Chiasso:

    I had purchased the arcs mailbox a while ago and just got around to installing it. When I went to install it I could not find the two keys that came with it. I don't ever recall seeing these at all... What could I do to get another set of keys for the mailbox?

I expected an email back saying that I was a moron for losing the keys and there is nothing they can do for me. I was pleasantly surprised to get this response:

    Hello Corey-

    Thank you for your email.

    We apologize that your mailbox is missing the keys. Unfortunately, the keys are specific to each mailbox, so we are unable to send just the keys.

    I have submitted a new order for a new mailbox be shipped to you, no additional charge. This is scheduled to ship in 1-2 days and arrive to you in 3-5 business days via DHL.

    In regards to the other mailbox, if you feel someone could use it,please donate it on our behalf. You do not need to return it to us.

    We appreciate your patience and understanding regarding this matter. Please contact us if we may further assist you.

    Sincerely,
    Chiasso Customer Care
    1-877-244-2776
    www.chiasso.com

While I wasn't even sure I had lost the keys, they sent a new one. Now that is customer service.

The new mailbox came with two keys taped to the mailbox. I removed the keys from the mailbox which left a tape residue on the box. I looked at the box they sent originally, and no tape residue was to be found. I guess I didn't lose the keys after all, but either way I really appreciate Chiasso's response and will be ordering from them again.

Now I have an extra mailbox, sans keys. Anybody with some locksmithing skills want a free mailbox? Just cover the shipping costs or drop by and pick it up and it's yours. All I ask is that you take pictures of it after it's installed to prove that you actually mounted it. If you can't get new keys then please ship it on to a person that can use it.

For a chance win the mailbox write a haiku (5-7-5) describing how it would look on your house. I will select the best haiku, and the mailbox is yours. Multiple responses are allowed.

For inspiration here are a some samples,

    stainless steel goodness
    you'll look hot mounted on brick
    stuff me full of mail

or

    I will soon cover
    your sleek stainless body with
    many fingerprints

12 comments:

Summer said...

That's a sweet mailbox and what awesome customer service! Hurry and make copies of those keys!!!

Beancountingqueen said...

You know haiku writing skills run in the family...

Oh Beautiful Bills
Wait in your stainless steel home
For me to pay you

I didn't say I inherited the GOOD haiku writing skills.

Beancountingqueen said...

Blog about mailbox?
Renovating for too long
I think you've lost it

Corey said...

Giving stuff away
Is easier said than done
mailbox anyone?

Dadolescent said...

A silver mailbox
Is useless without a key...
Guess it's an ashtray!

momnipotent said...

Missing keys are not the problem
Nothing's square or level, no bathroom
The fun is over!

Jenna said...

A Modern Mailbox
For my Renovation Hell
Would be heaven

LMAO!

Jenna said...

A new one...

Blood, Sweat, and Tears,
This renovation could take years
An Arcs mailbox would relieve my fears

Jenna said...

I took creative writing years ago and didn't really read your post. Here's another try... can you tell I want this mailbox?

Blood, Sweat, and many Tears,

An Arcs mailbox would relieve my fears

This renovation could take years

...This is the last one!

Corey said...

Hey Jenna,

I'd say that you won. Send me an email at coreyprofit at hotmail dot com and we'll figure out the details. :-)

Jenna said...

Thanks again Corey! I have it sitting on my desk so that I can look at it. My co-workers probably think I am crazy. I am pretty sure that Chiasso probably sends them out without keys all the time which is why they sent you a new one free of charge. Oh well, their loss is my gain.

Mary said...

Hello, How do I get in touch with you? There is no email or contact info listed .. please advise .. thanks .. Mary. Please contact me maryregency at gmail dot com