It arrived, and promptly sat on a shelf in order for it to age properly. And by age, I mean that I procrastinated about putting it up, but let's not talk about that... This past week I went to mount it and realized that it you had to use the keys in order to open the front of box to drill the mounting holes. Much searching later, no keys were to be found. I emailed Chiasso:
- I had purchased the arcs mailbox a while ago and just got around to installing it. When I went to install it I could not find the two keys that came with it. I don't ever recall seeing these at all... What could I do to get another set of keys for the mailbox?
I expected an email back saying that I was a moron for losing the keys and there is nothing they can do for me. I was pleasantly surprised to get this response:
- Hello Corey-
Thank you for your email.
We apologize that your mailbox is missing the keys. Unfortunately, the keys are specific to each mailbox, so we are unable to send just the keys.
I have submitted a new order for a new mailbox be shipped to you, no additional charge. This is scheduled to ship in 1-2 days and arrive to you in 3-5 business days via DHL.
In regards to the other mailbox, if you feel someone could use it,please donate it on our behalf. You do not need to return it to us.
We appreciate your patience and understanding regarding this matter. Please contact us if we may further assist you.
Chiasso Customer Care
While I wasn't even sure I had lost the keys, they sent a new one. Now that is customer service.
The new mailbox came with two keys taped to the mailbox. I removed the keys from the mailbox which left a tape residue on the box. I looked at the box they sent originally, and no tape residue was to be found. I guess I didn't lose the keys after all, but either way I really appreciate Chiasso's response and will be ordering from them again.
Now I have an extra mailbox, sans keys. Anybody with some locksmithing skills want a free mailbox? Just cover the shipping costs or drop by and pick it up and it's yours. All I ask is that you take pictures of it after it's installed to prove that you actually mounted it. If you can't get new keys then please ship it on to a person that can use it.
For a chance win the mailbox write a haiku (5-7-5) describing how it would look on your house. I will select the best haiku, and the mailbox is yours. Multiple responses are allowed.
For inspiration here are a some samples,
- stainless steel goodness
you'll look hot mounted on brick
stuff me full of mail
- I will soon cover
your sleek stainless body with